Frequently asked questions
Landmarq Road
Landmarq Road is at its core, an inspired group of individuals, Proud South Africans, who are pushing the boundaries with authentic furniture & interior design.
Individually diverse, collectively united.
Where each hand speaks its own language.
Translating materials, textures and elements that have their own stories, and designs that have no borders, into pieces that not only provoke the senses but create visual delight.
With over a decade of expertise in designing and manufacturing high-quality furniture, Landmarq Road creates original furniture from ideas and materials into beautiful objects and pieces that transform and inspire spaces.
Truly, Our mission is to inspire you, to inspire you in the same way that we are inspired by every piece that we design and make.
Our hope is that you add our language to your vocabulary. Our language of hands that speak but do not say a word, our language of design and elements that whisper but make no sound, and to immerse your senses in a way that takes your breath away.
We hope that you feel the passion, love and gratitude that each hand has had on your new designer piece, and that you fall in love with it as we have.
It would be our honour to be welcomed in and a feature in your space.
We are currently an online store only. However customers are more than welcome to visit our factory where we may have sample or stock items on the floor, however this is not set up as a showroom, If you are coming to view something specific, or if you wish to discuss a custom piece or project - we always prefer if you'd contact us ahead of time, just to ensure that the right person is here to help you and ensure you receive a warm welcome.
We are here for you, so all questions are welcome. If you cant find an answer in our FAQ, chat through our social media platforms or send us a mail, info@landmarqroad.com or the fastest way to reach us is on; +27 72 480 0973.
We love the fact that you want to get in touch with us, whatever it may be, we so appreciate customer feedback. send us a mail, info@landmarqroad.com or the fastest way to reach us is on; +27 72 480 0973.
We are fanatical about our customer service and always endeavour to have an answer or feedback within 24-48 hours (usually shorter).
FURNITURE
All our furniture is expertly hand crafted by our amazing artisans in South Africa.
Please use contact us , we would love to see how we can help you get exactly what you want.
Please get in touch with us, whatever it may be, we would love to help you get exactly what you want. send us a mail, info@landmarqroad.com or the fastest way to reach us is on; +27 72 480 0973.
We are working hard on bringing you a space that you can see items, however as we custom make all items at this point we can only show you references, see our social media pages, and provide references from our happy customers.
You are more than welcome to visit our factory where we may have sample or stock items on the floor, however this is not set up as a showroom, If you are coming to view something specific, or if you wish to discuss a custom piece or project - we always prefer if you'd contact us ahead of time, just to ensure that the right person is here to help you and ensure you receive a warm welcome.
In the unlikely event of something going wrong with your product, please see our “Product Guarantees/Warrantees” section or send us a mail, info@landmarqroad.com or the fastest way to reach us is on; +27 72 480 0973.
When it comes to natural materials like timber and leather. Please refer to our general cleaning and maintenance tips, as these vary depending on the product and finish, you can access our care Instructions by clicking here.
We highly recommend reading through these tips of what to do (and what NOT to do) after purchasing a product from us, to ensure you take the correct steps in caring for, cleaning and looking after your products.
We go the extra mile to hand select all the elements in our furniture as each piece is individually handcrafted by our artisans. We use natural materials, and the best thing about wood and leather is that these are as unique as you. All wood, even of the same species can vary in colour, grain & texture. There may be small Knots & light surface markings which add to the character of each piece, and leather can take on the natural markings such as scratches, branding iron & insects bites which add to the uniqueness too. There will be slight variations from the image, however the design and detail will always be of the highest craftsmanship and quality. Please see our material page here for more information.
PAYMENTS
Yes, we use one of the leading payment gateways in South Africa, payfast, https://www.payfast.co.za/, which adheres to and offers the highest standards of online fraud protection.
Payfast is fully compliant with the International Payment Card Industry Data Security Standard (PCI DSS) for data security. Strictly adhering to the PCI-DSS level 1 certification - the highest that can be achieved.
Utilising 3D-Secure, an additional security layer, the payment gateways provides a verification method that allows exclusive use of a credit or bank card by the cardholder when making purchases online.
Absolutely. We are building a seamless account page, in the interim; during the checkout process you will be emailed your account details which will then allow you to log on and view your order history and most importantly to view and track your purchases with ease. More options will be live soon.
Yes, all prices of inclusive of taxes/VAT. What you see is what you will pay when you checkout. Delivery will be applicable if you are based outside of Gauteng or free based on our threshold purchase.
TRADE ENQUIRIES
We have many partners in the interior, architectural and hospitality industry. If you are a designer corporate, lodge, hotel etc. please get in touch with us. We have had many years of successfully creating and supplying bespoke pieces, from large projects to unique one off’s. Please contact us via email: info@landmarqroad.com or the fastest way to reach us is on; +27 72 480 0973.
DELIVERY / PICK-UP
Each item is hand crafted to order in our Johannesburg factory, although we do keep stock of some items, our standard production lead time is 3-4 weeks. We ensure every effort is made to have your order to you as quickly as possible, however please note that these times are an approximate guide and may be subject to changes or delays (unfortunately some things are out of our hands). If you are in urgent need of an item, and it is crucial to have before a specific date, please contact us before ordering to discuss if this will be possible.
Once your order is ready you will be notified by E-mail that it is en-route with our courier or team. Delivery times to Johannesburg & Pretoria is 1 business day, regional delivery is 3-5 business days, Outlying areas may have an additional delay depending on the partner courier.
We take as many steps as possible to ensure this does not happen, however we know that these things can happen. In the event that this occurs, please contact us immediately, here's how:
- E-mail or call us right away with a description of which item is damaged.
- Depending on the product, we'll arrange a collection of the damaged item.
- We'll let you know when you can expect your replacement to arrive.
*unfortunately you may have to wait for us to reproduce the item, in which case we will expedite the fabrication, however there may be a small delay on the replacement item.
All product prices include Free National Delivery, regardless of your location.
Delivery times to Johannesburg & Pretoria is 1 business day, Western Cape is 3-5 business days.
We'll communicate the couriers schedule with you, including any delays & when you can expect to receive your order.
Please E-mail us on info@landmarqroad.com for a quote.
We want you to have your furniture no matter where you live, however please ensure that the furniture can get to your door and through the door before ordering, dimensions are available on the site, if you are concerned please talk to us first. See Terms & Conditions regarding delivery.
Dimensions of all of our products can be found on the individual product pages. You are encouraged to measure your own entryway and let us know if you are concerned about a tight fit so we can help out before placing an order. See Terms & Conditions regarding delivery.
PRODUCT GUARANTEES
Yes, we take extreme pride in the work we do, ensuring that you own the best quality items, however in the unlikely event of a defect or poor workmanship we provide a guarantee.
To prevent avoidable claims due to lack of care or neglect, please refer to the “care instructions” to the respective items.
See more regarding our Terms & Conditions regarding Disclaimer of Guarantee.
See our Terms & Conditions regarding Disclaimer of Guarantee
Timber & Leather:
- Guarantee for a period of 1 year from date of delivery/collection.
- This guarantee is in respect of frame and workmanship. Should the original product be altered in any way, or due to negligence the guarantee will be void.
- Please note: Timber products due to the nature of the product may have natural markings, cracks and/or colour variations, these are characteristics of a natural product and not a sign of damage of defect.
- Products may also vary to the images available online based on this nature and is not a sign of a defective product.
- Some products may have markings, scratches, holes, and/or dents, these are part of the characteristics of our handmade items and not a sign of a defective product.
Upholstered furniture:
- Guarantee for a period of 2 years from date of delivery/collection.
- This guarantee is in respect of the frame and craftsmanship. The guarantee does not extend to the fabric or leather used to furnish the product, as this is subject to wear and tear associated with use as usage and treatment in the customer’s environment is beyond Landmarq Road’s control.
Steel:
- Guarantee for a period of 2 years from date of delivery/collection.
- This guarantee is in respect of the material defects, frame and workmanship.
All other furniture (excludes accessories):
- Guarantee for a period of 1 year from date of delivery/collection.
- This guarantee is in respect of material defects or workmanship.
We offer repairs or refurbishment on furniture that is out of guarantee. Please send us a mail, info@landmarqroad.com to get a quote on repair/refurbishment costs.